I'm a sales guy...it's what I do, I've been selling since I was a kid, always listening for the need and then presenting my argumen...err...opportunity and solution! Part of that is the follow up after the sale, I learned the hard way that it didn't matter how good I was at selling if I didn't follow up afterwards to make sure others were delivering on my promises...
So...I'm pretty conscientious of sales and service and I must give credit where its due. I fly with some regularity, but I'm not ultra platinum million mile guy, and I did not send a complaint about the middle seat I ended up with on a very crowded recent flight... so here is an email I recently received from my airline of choice, DELTA
Dear Mr. Moore,
Monday's are tough, and we're sorry yours may have been less comfortable when you ended up stuck in the middle seat. While we strive to give our most loyal customers our best seats, unfortunately that's not always possible. To thank you for your flexibility and understanding, we've credited 500 miles to your SkyMiles® account. It's just one of the ways we're expressing our appreciation for your loyalty to the SkyMiles program. And we'll continue to take care of you—from booking to baggage claim and everywhere in between. So thanks again. Next time, we hope to see you in First.
They just earned a few bonus miles in my book!
No comments:
Post a Comment